Residence Operations Coordinator – Lakeshore – FT Support  (24341)

Job Details

Position Title: Residence Operations Coordinator

Status: FT Support

Hours: 40 hours per week

Faculty/Department: Campus Services

Campus/Location: Lakeshore Campus

Salary: Payband F (Min $28.56 to Max $33.11)

Find Your Spot at Humber 

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

What you will do:

The Lakeshore Residence Operations Coordinator ensures residence cleaning and maintenance requirements are achieved by providing functional guidance and support to the Residence Operations Assistant, Residence Housekeeper, and student housekeepers, and monitors the performance of the contract cleaners against the contract documents. Coordinates and communicates residence building repairs and preventative maintenance, cleaning of student-occupied suites in the academic year, and hotel-style cleaning in the summer, working with the Front Desk Coordinator, the Residence Admissions Coordinator, and Facilities Management, as appropriate.

Ensure year-round cleanliness of the residence buildings by:

  • Conducting daily inspections,
  • Monitoring performance of cleaning contractor against tender specification,
  • Communicating with the cleaning contractor supervisor as required,
  • Providing coaching and functional guidance to staff, and coordinating work assignments,
  • Coordinating cleaning schedule of suites,
  • Coordinating and delivering hotel-style housekeeping services during the conference season,
  • Planning for special projects, such as move-in and move-out, open houses, flu season cleaning, etc.
  • Completing requisitioning process for supplies and monitoring inventory,
  • Updating housekeeping manuals and task lists,
  • Performing periodic cleaning of lounge/study furniture

Monitors all damages and assess charges as required by:

  • Coordinating all room inspections recommend damage charges accordingly,
  • Communicating with Residence Life when students are involved in damage issues,
  • Ensuring common area damages are tracked consistently to ensure a timely repair and accurate community billing

Coordinates repairs and maintenance issues by:

  • Scheduling, conducting, and coordinating work orders to completion and maintaining current data in work order database,
  • Performing repairs including, but not limited to minor plumbing, minor drywall repair, patching, painting, minor HVAC repairs, repairing damaged furniture, equipment maintenance,
  • Coordinating preventative maintenance projects including but not limited to: filter changes, battery replacements, yearly painting program and mattress/furniture replacement programs

Responds to minor building issues by:

  • Maintaining the building lock system, including card control, updating locks, replacing batteries, and coordinating lock work with contractor,
  • Following up on any elevator calls and monitoring issues regarding elevator usage,
  • Maintaining security equipment and works with Public Safety and contractors to ensure all cameras, door alarms, and monitors are functioning efficiently,
  • Coordinating with the pest control company for preventative maintenance and reactive treatment,
  • Monitoring laundry machines – contacts company when machines are not operational
What you will bring to the role:


  • 1-year certificate or equivalent in Facilities, Hospitality, or Property Management.


  • Minimum of 3 years of progressive experience in the Housekeeping or Maintenance department of a hotel/hospital/post-secondary institution
  • Experience in responding to minor maintenance issues preferred


  • Demonstrated communication, organizational, analytical and problem-solving skills
  • Excellent interpersonal, listening, and customer service skills
  • Ability to work well under pressure while demonstrating good judgment
  • Computer literacy and ability to learn/use various software
  • Consistent attention to detail and ability to prioritize

What’s In it for you?

  • An opportunity to have an impact with a post-secondary institution, poised to do great things.
  • Diverse, hard-working, committed team of people who care about each other.
  • Tools and technology that will allow you to succeed at your job.
  • Amazing perks
  • Highly supportive work culture

At Humber College we don’t just accept difference — we celebrate it!  Experience comes in many forms, skills are transferable, and a progressive mindset goes a long way at Humber. If your experience is close to what we’re looking for, consider applying and tell us why you are a great candidate for this job. Find your Spot at Humber!

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion

Humber College is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.


Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

Anti-Discrimination Statement

At Humber College, all forms of discrimination and harassment are prohibited. Students and employees have the right to study, live and work in an environment that is free from discrimination and harassment. If you need assistance on concerns related to discrimination and harassment, please contact the Centre for Human Rights, Equity and Inclusion or the Office of Student Conduct at


How to Apply:

For more information and how to apply, please visit the Humber College website at:

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.